If you own a solar system and nobody will come look at it, this is the job we are set up for. The equipment on your roof is standard gear. A different contractor can diagnose it, repair it, and take over its maintenance.
What we take on
Most of the service calls we get fall into a short list:
- Inverter faults and error codes, including inverters that shut down and restart on their own
- Systems showing offline in the monitoring app
- Panel and optimizer failures, including a single bad panel dragging down a whole string
- Storm damage and wildlife damage (squirrels chew the wiring under panels more often than people expect)
- Detach and reset when a roof needs replacing, coordinated with your roofer
- Routine maintenance and inspections that catch problems while they are small
If your problem is not on that list, ask anyway. We work on grid-tied systems with net metering, battery systems, and generator integration, so an unusual setup does not put us off.
Warranty work on Enphase, EG4, Sol-Ark and Generac
We are authorized for warranty work on Enphase, EG4, Sol-Ark, and Generac equipment. In practice that means if a covered part in one of those systems fails, we can handle the manufacturer claim and put in the replacement, whether or not we installed the system.
That matters because the manufacturer warranty on your equipment belongs to you, not to your installer. It is still valid after an installer closes. The work just has to be done by an authorized contractor, and we are authorized for all four of those brands.
When an inverter is past saving, replacement is on the table too. We install EG4 hybrid inverter and battery systems, which can leave your system battery-ready so storage can be added later, and we install Tigo module-level optimizers where a system calls for them.
How a service visit works
Start by sending us three things: the address, a plain description of what the system is doing (or not doing), and screenshots from your monitoring app if you have them. A photo of the inverter display or its error code helps too. Do not worry about using the right technical words. Saying it stopped making power in March is enough for us to get started.
From there we diagnose the system and give you a scope of the repair before we do the work, so you know what is wrong and what fixing it involves before you commit to anything.
The contact form on our homepage is the fastest way to reach us. It routes your message to the person who can actually answer it.